Xfinity xFi Complete Review [Plan Details, Comparison, Setup, Pros, Cons]

xFi Complete is a home Internet subscription service offered by Xfinity (Comcast). It costs $20 per month and covers the gateway rental, unlimited data, pods if approved by their rep, advanced security, and a gateway upgrade every 3 years.

Quick Verdict – Xfinity xFI Complete Review

Xfinity’s xFi Complete is pretty much a one-stop shop for anyone needing robust home Wi-Fi. For $20 a month, you get the latest xFi Gateway modem, unlimited data (with no data caps!), and security to keep all your devices safe. It’s ideal if your household streams games or downloads a lot. Plus, every three years, you get a new modem, ensuring you’re always up to date.

The downside? You’ll need to commit to a 1-2 year term, and the faster upload speeds aren’t available if you use your own modem. But overall, if you’re after a hassle-free and comprehensive Wi-Fi solution, xFi Complete is definitely worth considering, especially for busy, tech-heavy households.

What does xFi complete offer?

xFi Complete provides an enhanced home WiFi experience for an additional $20 per month. It includes the following key features and benefits:

  • Xfi Gateway: At the heart of Xfi Complete is the Xfi Gateway(currently the XB8 model), a state-of-the-art modem/router combo equipped with the latest WiFi 6 technology. This advanced gateway supports faster speeds, lower latency, and improved network efficiency, ensuring a seamless connection for all your devices. The gateway rental is included in the xFi Complete price.
  • Unlimited Data: With Xfi Complete, you can say goodbye to data caps and overage fees. The package includes unlimited data, allowing you to stream, download, and browse without worrying about exceeding a monthly limit. This is particularly beneficial for households with heavy internet usage.
  • Advanced Security: Xfi Complete includes a robust security suite called Advanced Security, which protects all the devices connected to your home network from online threats such as viruses, malware, and phishing attempts. This always-on protection gives you peace of mind knowing that your personal information and devices are secure.
  • Advanced cybersecurity protection and threat monitoring for all devices on the home network
  • Parental controls to manage kids’ online activity and block inappropriate content
  • Ability to create a separate guest WiFi network.
  • Automatic firmware updates to the gateway to enable the latest features and security enhancements
  • Option to still use your own router, though some advanced features may not be available
  • Faster upload speeds, up to 10x higher than standard plans in some areas, when using the xFi gateway (this benefit is currently not available with customer-owned modems)
  • Xfi Pods (Optional): If you have a larger home or areas with a weak Wi-Fi signal, Xfi Complete offers the option to add Xfi Pods. These small, plug-in devices work with your Xfi Gateway to extend WiFi coverage to every corner of your home, eliminating dead spots and ensuring a strong connection in hard-to-reach places. If recommended after a coverage assessment, xFi Complete includes free xFi Pods to improve Wi-Fi coverage.
  • Tech Upgrade Program: As part of the Xfi Complete package, you are eligible for the Tech Upgrade Program. This means you can get the latest compatible Xfi Gateway model when it becomes available, ensuring that you always have the most up-to-date hardware to support your home network.

Xfi Complete vs. Standard Xfinity Internet

Here are the key differences between xFi Complete and standard Xfinity Internet plans:

xFi Complete ($20/month):

  • Includes xFi Gateway modem/router rental
  • Provides unlimited data with no data caps
  • Offers advanced cybersecurity protection and parental controls
  • Includes an xFi Pod Wi-Fi extender if needed for better coverage
  • Comes with automatic gateway upgrades every 3 years

Standard Xfinity Internet:

  • Requires you to rent the xFi Gateway separately for $14/month or use your own compatible modem/router
  • Has a 1.2 TB monthly data cap, with a $30/month charge for unlimited data if you go over
  • Doesn’t include the extra xFi features like advanced security, Wi-Fi extenders, etc.

The main advantages of xFi Complete are getting unlimited data for $5 less than unlimited would cost on a standard plan, the included xFi Gateway rental and extra features like security and Wi-Fi coverage. However, it requires a 1-2 year term agreement in most cases.

With standard plans, you can avoid the xFi Complete fee by using your own modem/router, but may need to pay more for unlimited data. Upload speeds are also currently faster on xFi Complete in some areas, with standard plans getting the upgrade later.

Setting Up Xfi Complete

Here are the steps to set up Xfinity xFi Complete:

  1. Download the Xfinity xFi app on your smartphone (iOS or Android). Open the app and sign in with your Xfinity account.
  2. The app will prompt you to scan the QR code on the bottom or side of your xFi Gateway to identify the device. You can also manually enter the CM MAC number.
  3. Choose a central location in your home to place the Gateway, avoiding cramped spaces.
  4. Connect the coaxial cable from the wall outlet to the Gateway’s Cable In/RF In port. Plug in the power cord to the Gateway and electrical outlet.
  5. Wait a few minutes for the Gateway lights to stop flashing and remain solid, indicating internet service is activated.
  6. The app will prompt you to name your Wi-Fi network and set a password. Choose something memorable.
  7. Once activation is complete, connect your devices to the new Wi-Fi network using the network name (SSID) and password you set.
  8. Explore additional features in the Xfinity app, like pausing Wi-Fi, parental controls, speed tests, and troubleshooting.
  9. Xfi Pod Placement (Optional): If you have Xfi Pods, strategically place them in areas of your home where Wi-Fi coverage may be weaker, such as distant bedrooms or the basement. The Xfi app can help you determine the optimal placement for your pods.

That’s it! Your Xfinity xFi Complete should now be set up, providing you an Xfinity Gateway, unlimited data, and access to manage your home Wi-Fi through the app for an additional $20/month on top of your internet plan.

Xfi Complete Features In-Depth

Xfi Complete offers a range of features designed to enhance your home Wi-Fi experience and give you greater control over your network:

The xFi app provides an easy way to see all devices on your network, pause WiFi access, set parental controls and schedules, create profiles for family members, monitor network security, and get notifications about new devices joining. Let’s talk about some of the cool features xFi has to offer.

Parental Controls

With Xfi Complete, you can easily manage your children’s internet usage through the Xfi app. Parental controls allow you to:

  • Set time limits for internet access
  • Block specific websites and content categories
  • Pause internet access on specific devices
  • Receive alerts when your child attempts to access blocked content

These features help you create a safer online environment for your family and promote healthy internet habits.

Guest Networks

Xfi Complete allows you to create separate guest networks for visitors, keeping your primary network secure. You can easily set up a guest network through the Xfi app, choose a network name and password, and specify how long the guest network will remain active.

Bedtime Mode

Bedtime mode is a feature that allows you to schedule internet downtime for specific devices or your entire network. This can be useful for ensuring your children’s devices are offline during designated sleep hours or for creating a distraction-free environment when needed.

Connected Device Management

The Xfi app provides a comprehensive overview of all the devices connected to your home network. You can:

  • See which devices are currently online
  • View data usage for each device
  • Pause internet access for specific devices
  • Assign devices to individual family members

This level of visibility and control helps you manage your network more effectively and identify any unusual activity.

Advanced Security

Xfi Complete’s Advanced Security is an always-on network protection system that works behind the scenes to keep your connected devices safe from online threats. It continuously monitors your network traffic, blocks suspicious activity, and provides real-time alerts if any issues are detected. This feature gives you peace of mind, knowing that your home network is secure.

Access to Xfinity WiFi Hotspots:

As an Xfinity internet customer, you get access to millions of Xfinity WiFi hotspots across the country when you’re on the go.

So in summary, xFi Complete wraps unlimited data, an advanced gateway, whole home WiFi coverage, network security, parental controls, and easy management into one simplified solution for Xfinity customers. The goal is to provide a comprehensive and user-friendly WiFi experience for the modern smart home.

Maximizing Your Xfi Complete Experience

Here are some tips to maximize your Xfinity xFi Complete experience:

  1. Place your xFi gateway in a central location in your home, elevated off the floor and away from obstructions like walls, metal surfaces, and appliances that can interfere with the WiFi signal.
  2. Secure any loose wires connected to your gateway to ensure a stable connection.
  3. Add xFi Pods throughout your home to extend reliable WiFi coverage to hard-to-reach areas and eliminate dead spots.
  4. Use the Xfinity xFi app to manage your home network, check for unauthorized users, and restart your gateway if needed.
  5. To get the fastest upload speeds (up to 100 Mbps compared to the standard 10 Mbps), you must subscribe to xFi Complete for an additional $20/month. This is currently only available with Xfinity’s provided gateway, but support for customer-owned modems is planned for next year.
  6. Connect your devices via Ethernet directly to the gateway for the most stable speeds during important video calls. You can also pause other devices to free up bandwidth.
  7. Regularly Check for Updates: Xfinity periodically releases updates for the Xfi Gateway and app to improve performance, fix bugs, and add new features. Make sure to keep your gateway and app updated to take advantage of the latest enhancements.
  8. Check your gateway is up-to-date, as newer models provide a better-quality connection. Xfinity will automatically upgrade your gateway after 3 years with xFi Complete.
  9. Troubleshoot Common Issues: If you experience any issues with your Xfi Complete setup, such as slow Internet speeds or dropped connections, try basic troubleshooting steps like restarting your gateway, checking for signal interference, or repositioning your pods. If the problem persists, contact Xfinity support for assistance.

By following these tips, you can get the most out of your xFi Complete subscription and maximize your home’s WiFi performance and coverage. The key benefits are faster upload speeds, unlimited data, advanced cybersecurity protections, and a continually updated gateway.

Xfi Complete Compared to Competitors

When evaluating Xfi Complete, it’s helpful to compare it to similar offerings from other internet providers:

  • AT&T Fiber: AT&T Fiber offers a comparable whole-home Wi-Fi solution called AT&T Smart Wi-Fi. It includes a gateway, extenders, and advanced features like parental controls and guest networks. However, AT&T Fiber’s availability is limited to certain areas.
  • Verizon Fios: Verizon Fios provides a whole-home Wi-Fi system called Fios Home Wi-Fi. It includes a router, extenders, and features similar to Xfi Complete. However, Fios Home Wi-Fi does not include unlimited data by default.
  • Spectrum: Spectrum offers a whole-home Wi-Fi solution called Spectrum Wi-Fi. It includes a modem/router combo and optional extenders. While it has features like parental controls and guest networks, it may not have the same level of advanced security as Xfi Complete.

Compared to other major providers, Xfinity’s 1.2 TB data cap is relatively standard, though the unlimited data fees are on the higher end. For example, AT&T Fiber offers unlimited data with no contract for $90/month in some areas.

Ultimately, the best whole-home Wi-Fi solution for you will depend on factors like availability in your area, pricing, and specific features that align with your needs.

Is Xfi Complete Worth It?

Whether Xfinity’s xFi Complete plan is worth it depends on your specific needs and usage. Here are some key points to consider:

Pros of xFi Complete:

  • Includes unlimited data, eliminating the 1.2 TB monthly data cap
  • Comes with an xFi Gateway (modem/router combo) rental
  • Offers faster upload speeds (5-10x) compared to standard plans
  • Provides advanced cybersecurity protection and Wi-Fi coverage with xFi Pods if needed

Cons of xFi Complete:

  • Costs an additional $20 per month on top of the base internet plan price
  • Requires you to use Xfinity’s provided equipment, limiting the ability to use your own modem and router
  • Faster upload speeds are currently only available with xFi Complete and not with customer-owned modems

Additional things to consider while deciding to pay for xFi Complete:

  • Home Size and Layout: If you have a larger home with multiple levels or areas prone to weak Wi-Fi signals, Xfi Complete’s whole-home coverage and optional Xfi Pods can significantly improve your network performance.
  • Number of Connected Devices: Households with a high number of connected devices, such as smartphones, tablets, smart home devices, and gaming consoles, can benefit from Xfi Complete’s advanced gateway and network management features.
  • Data Usage: If you frequently exceed the 1.2 TB data cap and would otherwise pay $30/month for unlimited data, xFi Complete could be a good value at $20/month while also including the modem rental and other benefits.
  • Security Concerns: For households with heightened security concerns or a desire for comprehensive network protection, Xfi Complete’s Advanced Security feature can be a valuable addition.

xFi Complete may be cost-effective if your household demands extensive data, uses numerous connected devices, or values enhanced security and coverage.

If your needs are simpler or you prefer using your own networking equipment, alternative plans (like standard Xfinity plan) might be more suitable. Evaluate your specific needs and budget to determine if xFi Complete aligns with your internet usage requirements.

To Conclude

Xfi Complete is a comprehensive whole-home Wi-Fi solution that combines advanced hardware, software features, and unlimited data to deliver a seamless and secure internet experience. With its Xfi Gateway, Advanced Security, parental controls, and optional Xfi Pods, Xfi Complete aims to provide fast and reliable connectivity throughout your entire home.

While Xfi Complete may come at a higher cost compared to standard internet plans, its benefits can be well worth the investment for households with larger homes, multiple connected devices, and high data usage needs. By evaluating your specific requirements and comparing Xfi Complete to other providers’ offerings, you can determine if it is the right fit for your home.

If you’re interested in learning more about Xfi Complete or want to sign up for the service, visit the official Xfinity website or contact their customer support for more information. Take the first step towards enhancing your home Wi-Fi experience with Xfi Complete.


What is the difference between xFi and xFi complete?

The main differences between xFi Gateway and xFi Complete are:

  • Cost: xFi Gateway costs $15 per month, while xFi Complete costs $20 per month
  • Unlimited Data: xFi Complete includes unlimited data, while xFi Gateway has a 1.2 TB monthly data cap. Going over the cap with xFi Gateway costs an extra $10 per 50 GB, up to $100 maximum.
  • Advanced Security: Both include advanced security features, but xFi Complete provides security coverage on the go as well.
  • Hardware Upgrades: xFi Complete includes a free xFi Gateway upgrade every 3 years. xFi does not
  • xFi Pods: If recommended after a coverage assessment, xFi Complete includes free xFi Pods to improve Wi-Fi coverage. xFi Gateway does not.
  • Upload Speeds: In some areas, xFi Complete provides faster upload speeds, up to 10x higher than xFi Gateway. However, faster uploads for customer-owned modems are planned for later.

In summary, xFi is a cheaper rental option with a data cap, while xFi Complete costs more but includes unlimited data, extra Wi-Fi pods if needed, faster upload speeds in some areas, and regular hardware upgrades. The right choice depends on your household’s data usage and network coverage needs.

What is xFi complete charge on my Xfinity bill?

xFi Complete is a bundle package offered by Xfinity that includes unlimited data, equipment rental, and additional features for $20 per month. Here are the key details about the xFi Complete charge:

  • It bundles unlimited data (normally $30/month extra) with the Xfinity gateway rental (up to $14/month) into a single discounted fee of $20/month.
  • The xFi gateway combines a DOCSIS 3.1 modem and a Wi-Fi 6 router to provide high-speed internet access.
  • If needed for better coverage, it also includes free xFi Pods to create a mesh network and eliminate Wi-Fi dead spots in your home.
  • Advanced security features are included to protect your home network, which you can manage remotely via the app.
  • After 3 years, you are eligible for a free upgrade to the latest xFi gateway model.

So in summary, the $20 xFi Complete fee covers the gateway rental, unlimited data, pods if needed, advanced security, and a gateway upgrade every 3 years. Some customers have reported seeing this charge added to their bill without explicitly signing up for it. If you don’t need unlimited data or want to use your own modem instead, you can contact Xfinity to have the xFi Complete removed from your plan.

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