As a customer using any Internet services, there are times when you may need to return the provider’s equipment. In this article, we’ll guide you through how to return Xfinity equipment efficiently and swiftly.
Key Takeaways
- Deadline: Return equipment within 10 days of disconnecting or swapping devices; Xfinity Mobile phones have a 14‑day return window.
- Fastest method: Return at an Xfinity Store for immediate removal from your account and a receipt.
- Free drop‑off: You can bring equipment to a UPS Store as‑is—no box or label needed. They pack and ship it at no charge.
- Start online: Use the Digital Return Center (xfinity.com/returns) to select devices and generate a UPS label if you want to ship from home.
- Proof & processing: Keep your receipt and allow up to 14 days for the return to appear on your account.
Why You Might Need to Return Xfinity Equipment
There are several reasons why you might need to return your Xfinity equipment:
- Moving: If you’re relocating to a new place where Xfinity services are not available, you’ll need to return your equipment.
- Upgrading Devices: When you decide to upgrade your device, you’ll need to return the old one.
- Canceling a Service: If you’re canceling a service, you’ll need to return any rented equipment associated with that service.
If you’re having trouble understanding the status of your Xfinity modem, our guide on Xfinity Modem Lights can help you interpret what each light means.
Before returning your Xfinity router, you might want to ensure that you’ve explored all its features. For instance, did you know about the WPS button on your router? Learn more about it in our article about the WPS Button on Xfinity Router.
Understanding Your Return Options for Xfinity Equipment
Xfinity provides three main options for returning your equipment:
- Online with a Prepaid UPS Shipping Label: You can initiate your return online and send your equipment back with a prepaid UPS shipping label.
- Xfinity Retail Store: You can return your equipment directly to an Xfinity retail store.
- UPS Store: You can return your equipment at any UPS store.
How to return Xfinity Equipment – Detailed Step-by-Step Guide to Each Return Option
Online using the Internet with a Prepaid UPS Shipping Label
- Login to your Xfinity account portal using your Xfinity ID and password.
- Navigate to the Comcast equipment return page.
- Choose the device you want to return and click continue.
- On the next page, choose UPS prepaid, print the shipping label, and click confirm.
- Pack all the devices, including the power cords, in the box they came in and stick the label on the box.
- You can schedule a UPS home pickup using 1‑800‑PICK‑UPS; a UPS pickup fee may apply and isn’t covered by Xfinity. Free options include dropping off at a UPS Store or an Xfinity Store.
- Once picked up, you can track the return status here. Allow up to 14 days for the return to reflect on your account.
Drop Off at UPS Store
- Find the nearby Xfinity drop-off locations by entering your ZIP code.
- Bring your device as‑is—no box or printed label required. A UPS representative will scan the device, pack it, and ship it back to Xfinity at no charge.
- If you prefer, you can also bring a packed box with a shipping label.
- Keep the physical receipt to track the status of your return and as proof until the device is removed from your account.
Submit In-Person at Xfinity Store
- Visit this link and enter your ZIP code to find the Xfinity stores near you to return.
- Visit the store with the device you intend to return.
- The Xfinity executive will collect your device and provide you with a receipt confirming the return.
- Returns at the store typically remove the device from your account immediately.
What Equipment Should You Return to Xfinity?
- Internet users: Return the gateway/modem and power adapter, plus any included accessories such as Ethernet or coax cables.
- Voice service: Return the Xfinity‑provided gateway/eMTA and power adapter. You generally keep your own telephones and handsets.
- TV users: Return the TV box, power cords, and remote controls. Flex/streaming boxes must also be returned if you stop service.
- Security subscribers: Return the respective cameras and doorbells if they were leased.
- Mobile users: Phones can be returned within 14 days; a standard $35 restocking fee usually applies. Accessories are typically returnable within 30 days.
- For xFi Complete/Xfinity Pro users: Return the leased gateway. You keep pods you purchased. Complimentary WiFi Boost Pods provided through plan benefits are granted after network evaluation; if service is canceled shortly thereafter, a charge may apply and the pod may need to be returned.
When packing your Xfinity equipment for return, make sure you include all the necessary cables. If you’re unsure about the differences between Ethernet cables, check out our comprehensive guide on Cat 5 vs Cat 5e vs Cat 6 vs Cat 6a vs Cat 7 vs Cat 8 Ethernet Cables.
How Long Do You Have To Return the Comcast Equipment?
Return equipment within 10 days of cancellation or swap. After a UPS drop‑off, allow up to 14 days for processing and for the device to be removed from your account. For Xfinity Mobile, phones have a 14‑day return window (typically with a $35 restocking fee) and most accessories have a 30‑day return window.
Xfinity Unreturned Equipment Fee & What Happens If You Don’t Return?
If equipment isn’t returned by the deadline, Xfinity may apply an unreturned equipment fee. On disconnected accounts this is often a one‑time replacement cost on the final bill; on active accounts, a recurring charge may appear each month until the device is cleared from your account. Keep your receipt and tracking, and allow up to 14 days for processing.
Fee amounts vary by device and market. As an example, the Flex streaming TV box non‑return fee is commonly around $120.
Failure to pay may result in the balance being sent to collections. Once the returned equipment is scanned back into inventory and stocked, the fee is typically removed. If you were billed in error, contact support with your receipt to request a credit.
Special Instructions for Different Types of Equipment
- xFi Pods: If purchased online, use the Xfinity pods return/exchange process. Many Xfinity Stores only accept pods that were purchased in that store and usually within 30 days. If you received a complimentary WiFi Boost Pod through xFi Complete/Xfinity Pro, eligibility and return rules differ from purchased pods.
- Xfinity Cameras: If you need to return or exchange Xfinity Cameras, follow these instructions.
How to return Xfinity Equipment – Troubleshooting Common Issues
- Can’t print the prepaid UPS shipping label: Try a different browser or device. If the label still won’t generate, bring the equipment to a UPS Store without a label—they can scan, pack, and ship it at no charge—or return it at an Xfinity Store.
- Equipment not recognized in the Digital Return Center: If your device isn’t listed, you can still return it at a UPS Store or Xfinity Store and use the receipt as proof. If needed, contact support to escalate and have the device manually removed.
- Can’t find an Xfinity retail store or UPS store near you: Use the store locators by ZIP code. If neither is nearby, start the return online to ship from home. Note that scheduling a UPS home pickup may include a UPS fee that Xfinity doesn’t cover.
Conclusion
In conclusion, returning the Xfinity equipment doesn’t have to be difficult. Follow the steps and links mentioned in this blog to ensure a stress-free return. Remember, if you encounter any issues, Xfinity customer service is always there to help.
Frequently Asked Questions – FAQs
What happens if I don't return my Xfinity equipment?
If you don’t return your Xfinity equipment, you may be charged an unreturned equipment fee. This is often a one‑time replacement charge on final bills after disconnection, while active accounts may show a recurring monthly charge until the device is cleared. To avoid fees, return at an Xfinity Store or a UPS Store and keep your receipt.
How long do I have to return my Xfinity equipment?
Return equipment within 10 days of canceling or swapping service. After a UPS drop‑off, allow up to 14 days for your account to update. For Xfinity Mobile, phones have a 14‑day return window (typically with a $35 restocking fee) and most accessories have a 30‑day window.
Can I return my Xfinity equipment in person?
Yes. You can return equipment at an Xfinity retail store for immediate removal from your account, or at a UPS Store where staff will scan, pack, and ship your device at no charge. If you schedule a UPS home pickup, a UPS fee may apply and isn’t covered by Xfinity.
- 10 Best Network Switches for Home Networks in 2026 (Top Picks) - December 24, 2025
- 7 Best Budget Routers For Small Business Networks (Under $200) - December 22, 2025
- How to Configure a Secure Site-to-Site VPN on Cisco Firepower Complete Guide - December 3, 2025
