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A red light on an eero means it is not receiving an internet connection. First check whether every eero is red or only one.
If every eero is red, the problem is upstream: power off your modem for at least 3 minutes, turn it back on and wait 5 to 10 minutes, then restart your gateway eero. If only one eero is red, unplug that eero for 30 seconds; if it turns red again, move it closer to another eero or soft reset it.
What does a red light on eero mean?
eero’s own support article puts it in one line:
A red LED means your eero isn’t receiving an internet connection.eero, “Why does my eero have a red LED?”, read 24 October 2026
The same article explains where to look: if all of your eeros are red, it commonly means the connection from your modem is not reaching your primary eero, the one plugged into the modem. If only one eero is red, that eero has lost its link to the rest of your network.
Every eero is red: fix the connection from your modem
When the whole network is red, eero points first at the connection from your modem or fibre box. Its offline guide gives these steps:
- Check the cable. Make sure the Ethernet cable between the modem and the gateway eero is plugged in snugly, in the port labelled LAN or Ethernet. Unplug any other Ethernet cables from the modem.
- Power off the modem for at least 3 minutes. eero says this makes sure the modem is fully powered down.
- Turn the modem back on. It can take 5 to 10 minutes to get its connection back.
- Restart the gateway eero. Wait until its light is solid white.
- Still red? Try a different Ethernet cable and repeat. If your provider uses a VLAN, a static IP or PPPoE, eero says to review those settings in the eero app.
The eero app shows the network as Offline in red text with a “Troubleshoot your connection” link, which checks each step of the connection for you. Your phone has to be connected to the eero network to see it, which works even while the network is offline.
Only one eero is red
If that eero connects wirelessly
- Unplug it for 30 seconds, then plug it back in.
- If the red light returns, move it closer to another eero in your network.
- Soft reset the primary eero, as described below.
- Connect it to another eero with an Ethernet cable if moving it does not help.
If that eero is wired
Test the Ethernet connection first. Unplug the cable from the red eero and plug it into a laptop. If the laptop gets internet, the eero is the problem: unplug it for 30 seconds, then try a different port or cable, then soft reset it. If the laptop gets no internet, the cable, the port or your internet connection is the problem: try a different cable, a different port, and check that your primary eero is online.
How do I restart my eero?
In the eero app, on the Home tab, tap the eero, tap the more-options icon in the top-right corner, then tap Restart. To restart everything, go to Settings > Advanced networking, tap the more-options icon and choose Restart Network. Restarting the gateway eero takes your whole network offline for a moment.
On the device itself, press the reset button once to reboot it.
Soft reset or hard reset?
| Action | How | What it does |
|---|---|---|
| Reboot | Press the reset button once | Restarts the eero. |
| Soft reset | Hold the reset button until the light flashes yellow (no longer than 8 seconds) | Reboots and returns the eero to its default Wi-Fi channel. It stays on your network and keeps its advanced settings. |
| Hard reset | Hold the reset button until the light flashes red (about 15 seconds) | Factory reset: clears all data and removes the eero from your network. You add it back in the eero app. |
After a soft reset the light flashes white for up to two minutes, then turns solid white. If it flashes blue or turns solid red after two minutes, the eero is still not getting internet: go back to the steps above.
Is a blinking red eero different from solid red?
eero’s guides describe the light flashing red in one situation: when you hold the reset button for about 15 seconds, the flashing red tells you a hard reset is about to happen. A solid red light is the no-internet state this page is about. If you held the button until it flashed red, the eero has been hard reset and needs adding back to your network in the app.
What does a flashing blue eero light mean?
Flashing blue means the eero is broadcasting Bluetooth and ready to be set up in the eero app, or that it was soft reset with no internet and is trying to reconnect. In the second case, check the modem and the cable to the gateway eero, then follow the app prompts. For every colour, see eero light colors explained.
If an eero unit has failed
If eero Support confirms a unit is faulty and it is out of warranty, these are current eero models on Amazon, each sold as a single unit. Add the replacement to your network in the eero app.
| eero | Image | Best for | Class | Coverage | Price |
|---|---|---|---|---|---|
| Amazon eero 7 (Wi-Fi 7, 1-pack) |  | Best value Wi-Fi 7 | Class: Dual-band Wi-Fi 7, plans up to 2.5 Gbps | Coverage: Up to 2,000 sq. ft. | VIEW LATEST PRICE |
| Amazon eero Pro 7 (Wi-Fi 7, 1-pack) |  | Faster plans | Class: Tri-band Wi-Fi 7, plans up to 5 Gbps | Coverage: Up to 2,000 sq. ft. | VIEW LATEST PRICE |
| Amazon eero Max 7 (1-pack) |  | Multi-gig homes | Class: Plans up to 10 Gbps, 250+ devices | Coverage: Up to 2,500 sq. ft. | VIEW LATEST PRICE |
Terms used on this page
- Gateway (primary) eero
- the eero plugged into your modem; the others connect through it.
- Soft reset
- a reboot that keeps the eero on your network and keeps its settings.
- Hard reset
- a factory reset that removes the eero from your network.
- WAN connection
- the link from your gateway eero to the modem and the internet.
Next steps
- eero light colors explained — every eero light, not just red.
- eero white light but no internet — when the light looks fine but nothing loads.
- Does eero need a modem? — cable versus fibre setups.
- Router lights explained — what the colours mean on any router.
Standards and Primary Sources
- eero, Why does my eero have a red LED? — what red means, all-red versus one-red, and the wireless and wired steps.
- eero, What should I do if my eero network is offline? — the modem power-off (3 minutes), the 5-10 minute wait, the app checks and ISP settings.
- eero, How do I reboot or reset my eero? — app restarts, reboot, soft reset (yellow, up to 8 seconds) and hard reset (red, about 15 seconds).
- eero, Why is the LED on my eero flashing blue? — setup mode and reconnecting after a soft reset.
Afroz Ahmad, “eero Red Light: What It Means and How to Fix It”, afrozahmad.com, reviewed 24 October 2026.
https://afrozahmad.com/blog/eero-red-light/
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